Contact us online
You can use online forms to report a problem, request information, report illegal parking, or provide other feedback.
Get in touch
Online forms have been designed to ensure that the correct team receives your request.
Pay or dispute a fine
Pay or dispute fines and infringements online
Get information to help you with the fines and infringement process and payments timeline.
Get help with your travel
For queries related to your HOP card, please see the AT HOP card section of the website or download the AT Mobile app to check your balance on the go.
For information about contactless payment methods, visit the contactless payments section of the website.
Customer service centres
Find locations and operating hours for all our customer service centres.
Contact us by phone
For speech, hearing and vision assistance, contact the NZ Relay (telecommunications service).
Public transport
Monday to Friday: 6am to 8pm. Weekends and Public Holidays: 8am to 6:30pm.
AT HOP or contactless payments
Monday to Friday 6am to 8pm. Weekends and public holidays: 8am to 6:30pm
Public Transport and AT HOP for Auckland calling areas
Call for queries within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.
General roading and parking
Fax: 09 355 3550 24 hours, 7 days a week.
AT Park
7am to 10pm, 7 days a week.
KiwiRail
To report problems with railway crossings.
Train station maintenance
To report damage at train stations.
See Bus, train and ferry operator contact details for area-wise operators.
Contact the Harbourmasters office for maritime enquiries.
Write to us
AT General
Auckland Transport General Private Bag 92250, Auckland 1142
AT HOP or contactless payments
AT HOP Private Bag 92250, Auckland 1142
Parking - Infringement query
Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142
Parking - Infringement payment
Auckland Transport, Parking Infringement Payment, Private Bag 92260, Auckland 1142
Submit an official information request
Lost property on public transport
Auckland Transport does not hold lost property. You'll need to contact the public transport provider to see if it's been picked up by them. For more information, go to Lost property.
If you find lost property on a service, do not touch the item. Notify a staff member on board as soon as possible.